Thank you for choosing Wasteless Market, an online marketplace provided by Wasteless Innovations Ltd., a company registered in England & Wales under company registration number 12582383, of registered office 20-22 Wenlock Road, London, England, N1 7GU.
We are passionate about environmental sustainability and through this marketplace, we promote products that meet our ethos.
Access to The Site
Intellectual Property Rights and Use of The Site
With the exception of user content, all content included on The Site and the copyright, trademark and other intellectual property rights in that content, unless specifically labelled otherwise, belongs to or has been licensed by Wasteless Innovations Ltd. All content, including user content, is protected by applicable United Kingdom and international intellectual property laws and treaties.
You may not use any content (including user content) printed, saved, or downloaded from The Site for commercial purposes without first obtaining a licence from Wasteless Innovations Ltd (or our licensors, or the relevant user, as appropriate). This does not prohibit the normal access, viewing, and use of The Site for general purposes whether by business users or consumers.
You agree that you will be solely responsible for your user content. Specifically, you agree, represent, and warrant that you have the right to submit the user content and that it will comply with our Acceptable Usage Policy below. You (or the licensors who own the content in question, as appropriate) retain the ownership of the user content that you submit to The Site and all the intellectual property rights in that user content. By submitting user content to The Site, you grant Wasteless Innovation Ltd an irrevocable, unconditional, non-exclusive, fully transferable, royalty-free, perpetual,worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit,reproduce, distribute, prepare derivative works from, display, perform, and sub-licence your user content for the purposes of operating and promoting the Site.
If you wish to remove user content, you may do so by contacting us. We will use reasonable efforts to remove the user content from The Site. Please note that caching or references to your user content may not be made unavailable immediately (or may not be made unavailable at all where they are outside of our reasonable control).
We may reject, reclassify, or remove any user content from The Site where it violates our Acceptable Usage Policy, or if we receive a complaint from a third party about it and determine that it should be removed in response to that complaint.
You may only make purchases on The Site if you are at least 18 years of age. By accessing and using The Site you are confirming that you are 18 years of age or over.
Our Marketplace is provided solely as an online platform for sustainable goods and services for Buyers and Vendors. We are not a party to any transactions or other relationships between Buyers and Vendors. You hereby acknowledge and agree that you are not making a purchase from us and are not entering into a contract with us. Your purchase is from the Vendor in question, and your contract is with that Vendor. We will not be a party to any dispute between you and any Vendor or another Buyer. Any claims must be made directly against the party concerned. We will however step in the event that a resolution cannot be agreed.
We do carry out certain minimal checks on Vendors prior to allowing them to sell from The Site and we may also check products and product lines prior to listing. This may include product safety and regulatory information, however we neither make nor imply any warranty as to the suitability of Vendors or the safety, fitness or condition of products sold or the accuracy of product descriptions. You must at all times rely on your own due diligence in every respect.
We do not pre-screen any amendments made to listings, and for this reason, and for the abundance of emphasis, we ask you to note that we are not in any way responsible for any items sold or for the content of any Listings.
All Vendors are required to comply with our Terms for Vendors which include mandatory plastic-free packaging and provisions covering important matters such as payment methods, processing times, and delivery methods. Please keep in mind that all Vendors are different and may not accept the same payment methods, process transactions within the same time frame, or offer the same delivery methods (or prices).
Rules and Acceptable Usage Policy
When using wastelessmarket.com, you must do so lawfully, fairly, and in a manner that complies with the provisions of this clause. You must ensure that you comply fully with all local and national laws and/or regulations. You must not use wastelessmarket.com in any way, or for any purpose, that is unlawful or fraudulent. You must not use The Site to knowingly send, upload, or in any other way to transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind. You must not use The Site in any way, or for any purpose, that is intended to harm any person or persons in any way. You must always provide accurate, honest information to Vendors on The Site and you must not engage in any form of price fixing with other users (including Vendors and Buyers).
When using The Site, you must not submit anything, or otherwise do anything that is sexually explicit, is obscene, deliberately offensive, hateful, or otherwise inflammatory, promotes violence, promotes or assists in any form of unlawful activity, discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability, sexual orientation; or age, is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person, is calculated or is otherwise likely to deceive, is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to, misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this clause), implies any form of affiliation with Wasteless Innovations Ltd or Wasteless Market where none exists, infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party; or is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
Purchasing from Vendors
As set out above, all transactions on The Site are between Buyers and Vendors only. We are not a party to such transactions. When making a purchase from a Vendor, you expressly agree that: You have read the description and all details within the relevant listing carefully and that you understand and agree to any and all specific policies that are stated to apply by the Vendor. You will pay for the item(s) purchased in full and on time, using one of the Vendor’s accepted payment methods via our payment service, details of which are provided below and ensure that you have provided complete and accurate delivery details to the Vendor.
If you require a custom made product, you are able to message the Vendor via the ‘Ask a question’ located on the product page and they will be able to arrange for a listing to be added to wastelessmarket.com for you to purchase.
For every purchase made on wastelessmarket.com a percentage of the sale will be donated to help fund some of the World’s best climate crisis solutions, such as reforestation, landfill gas capture, wind farm projects plus many more.
Your order should be delivered to you in plastic free packaging and include a packing slip with important Wasteless Market promotions. Please email us at [email protected] if your order doesn't arrive plastic free or you do not receive your packing slip.
Loyalty Reward Program
The Wasteless Market loyalty reward program offers repeat Wasteless Market Customer's loyalty points on every purchase. The given ratio is 1 point per £2 spent. A Customer is able redeem their points for a discount off their order.
By using the payment service, you acknowledge and agree to us sharing your personal information and information about your transactions on The Site. If we receive notice from the third party payment service provider that your use of The Site or the payment service is in breach of their terms or of any agreement between you and them, we may take actions including, but not limited to, those necessary to rectify your breach, removing your ability to use the payment service to make or accept payments on The Site, and the suspension or termination of your Account on The Site.
Payments to Vendors
All payments are processed using the payment service described above. If you do not pay, the Vendor may cancel the transaction. We will not make any of your payment details (including, but not limited to, card numbers, bank account numbers, and sort codes) available to Vendors at any time, or for any reason. All payment details are held securely and shared only with our third party payment service provider.
It is the responsibility of Vendors to collect and pay taxes on any sales made through The Site. Where any tax, for example VAT, forms a part of the price of any item on wastelessmarket.com, the tax must be included in the price of the item, and not exceeding the price in which it is listed on the Vendor’s own website. If a Vendor is VAT registered, they are required to charge VAT on the items that they sell on The Site. For further information on VAT and other taxes in your location, please contact your local tax authority.
Vendors are required to ship items to you as soon as is reasonably possible upon receipt of payment. Taking into account the nature of the item(s) in question, preparation time and, where relevant, manufacturing time (if items are made or custom to order) the Vendor must dispatch items no later than 10 calendar days after the date on which the Sale takes place. The only exception to this is if a listing states otherwise, or if you have agreed otherwise with the Vendor.
As stated above, you must provide complete and accurate delivery details to the Vendor. The Vendor is responsible for ensuring that they use the delivery address exactly as you provide it to them, but if dispatched items do not reach you due to an incorrect address provided by you, it is your responsibility and not the Vendor’s.
Vendors are free to determine the delivery charges for their items; however, Vendors must ensure that delivery charges are reasonable, not excessive, genuinely reflect the actual cost of delivering the item in question to you and for a cost of no more than on their own website.
Vendors shall send all items in plastic free packaging, using eco-friendly tape to secure as required. Your order will include a packing slip with important information and details of any promotions, but should not include unnecessary leaflets or literature. Different delivery methods may be offered by different Vendors, the final choice of delivery service will be decided by the Vendor. The Site allows Vendors to share tracking information obtained from a postal or delivery service with you. Vendors are responsible for ensuring that they check, are aware of, and comply with all applicable shipping regulations when shipping items to you. If you do not receive your order plastic free or it does not contain your packing slip, please email us at [email protected]
Problems with Transactions and Your Rights
By law, a Vendor must provide goods that are/is of satisfactory quality, fit for purpose, as described at the time of purchase, and that matches any samples or models that have been shown to you (unless the Vendor has made you aware of any differences).
If items do not conform with the requirements outlined above and, for example, have faults or are damaged when you receive them, you must contact the Vendor as soon as reasonably possible to inform the Vendor of the problem. The following remedies will be available to you:
Beginning on the day that you receive the item(s), if the item(s) is/are goods, you have a 30 calendar day right to reject them and to receive a full refund if they do not conform.
If you do not wish to reject the item(s), if the 30 calendar day rejection period does not apply, or if it has expired, you may request a repair or replacement. The Vendor must pay the costs and must carry out the repair or replacement within a reasonable time and without significant inconvenience to you. If either a repair or a replacement is impossible or disproportionately difficult, the Vendor may offer you an alternative option (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while the Vendor carries out the repair or replacement and will resume on the day that you receive the replacement or repaired item(s). If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
If, after a repair or replacement, the item(s) still do not conform (or if the Vendor cannot repair or replace it/them, as described above, or if the Vendor has failed to act within a reasonable time or without significant inconvenience to you), you may have the right to keep the item(s) at a reduced price, or to reject it/them in exchange for a refund.
If you exercise the final right to reject the item(s) more than six months after receiving it/them, the Vendor may reduce any refund to reflect the use that you have had out of it/them.
Please note you will not be eligible to claim under this Clause in the following circumstances:
The Vendor informs you of any fault(s), damage, or other problems with the item(s) before you purchase them and it is because of that/those same issue(s) that you subsequently wish to return them;
- you have purchased the item(s) for an unsuitable purpose that is neither obvious nor made known to the Vendor and the problem has resulted from your use of the item(s) for that purpose; or the problem is the result of normal wear and tear, misuse, or intentional or careless damage.
Refunds (whether full or partial, including reductions in price) under this Clause must be issued within 14 calendar days of the day on which the Vendor agrees that you are entitled to a refund.
Any and all refunds under this Clause must include all delivery costs paid by the Vendor when the item(s) was/were originally purchased. Please note that the Vendor is only required to refund the Standard delivery cost.
Further information on legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
Returning Items & Refunds
In the first instance, contact the Vendor to let them know that you want to cancel your order or return the item(s) via your Wasteless Market account, from the order page, you can contact the Vendor via the 'Request a Return' or 'Start Communication' clickable link. Items must be returned to the Vendor no later than 14 calendar days after the day on which you contact the Vendor. Please note that you will be responsible for the costs of returning item(s) to the Vendor (unless the item does not comply with the UK Consumer Law), we advise that you obtain proof of postage. The Vendor must issue a refund within 14 calendar days of the following: The day on which the Vendor receives the item(s) back or if the Vendor has not yet dispatched the item(s), the day on which you inform the Vendor that you wish to cancel.
The following items are unable to be returned for a refund and are only refundable if faulty, please keep the faulty item(s) and do not throw anything away, until you have spoken with the Vendor to rectify the issue and an agreement has been reached.
- If the item is sealed for health or hygiene reasons, and you have unsealed the item after receiving it.
- If the item is likely to deteriorate quickly, for example flowers or food.
- If the item has been personalised or made-to-order for you.
- If the item has been inseparably mixed with another item or other items (according to their nature) after you have received it.
The Vendor may make certain limited deductions from refunds under this Clause as follows: The Vendor may reduce a refund for any diminished value in an item resulting from excessive handling of it (e.g. handling going beyond that which would be permitted in a shop) A Vendor is only required by law to reimburse standard delivery charges. If you have chosen a premium delivery method, the Vendor is only required to reimburse you for the equivalent of standard delivery. Further information on legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
Further Transaction Cancellation Rights
The Vendor has the right to cancel a transaction and issue a full refund of any sums paid (including delivery charges) in the following circumstances:
You and the Vendor have mutually agreed to cancel the transaction before the item(s) is/are dispatched, you and the Vendor have mutually agreed to cancel the transaction following receipt by you of the item(s) and you have returned the item(s) to the Vendor, you have failed to pay, the Vendor has chosen to refuse service to you. Refunds must be made within 14 days of the date on which you and the Vendor agree the cancellation or the date on which the Vendor informs you that they are cancelling the transaction.
Your Account Cancellation Rights
You may close your Account at any time by contacting us via email at [email protected]. Any outstanding sums due and payable to any Vendor(s) will remain payable and your Account will not be fully closed until all sums due have been paid and the relevant transaction(s) completed or cancelled.
We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) The Site, or the content of, use of, or reliance upon any content (including user content) included on The Site. We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to The Site or to any Content (including User Content) included on The Site.
If you are a business (i.e. a user using The Site in the course of business and/or for commercial reasons), we accept no liability for loss of profits, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We use all reasonable skill and care to ensure that The Site is free from viruses and other malware, however, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data, or other material that occurs as a result of your use of The Site or any other site referred to on The Site.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of The Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Reviews, Communication and Contact Details
You may leave reviews for Vendors and their products. You warrant to us that any review you leave shall be submitted in good faith and shall be accurate and truthful. We may at your request or on our own initiative anonymise or pseudonymise reviews left by you on The Site.
All communications with Vendors and other users regarding products, orders, cancellations and refunds and any other relevant matters must be made via The Site messaging system. You are not permitted to contact Vendors using any other method except with our express prior written permission.
The messaging centre only allows text, but either party can send photos to Wasteless Market via email or Facebook messenger which are then added to the site and forwarded to the other party.
All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy and Cookies Policy.
You must only use the personal data of other users (whether they are Buyers or Vendors) to the extent necessary to complete a transaction, to communicate about a specific transaction, and/or to respond to messages. You may not add any user to a mailing list, use their data for marketing, or retain any payment details.
Links to The Site
You may link to The Site provided that you do so in a fair and legal way, you do not do so in a way that suggests any form of association, endorsement, implies any form of affiliation or approval on our part where none exists, you do not use any logos or trademarks displayed on The Site without our express written permission; and you do not do so in a way that is intended to damage our reputation or to take unfair advantage of it. You may link to any page on The Site. Framing or embedding of The Site on other websites requires our express written permission. Please contact us at [email protected] for further information. You may not link to The Site from any other site where that site’s main content (i.e. the site’s primary purpose and content, not comments or similar from other users) contains material that: is sexually explicit, is obscene, deliberately offensive, hateful, or otherwise inflammatory, promotes violence, promotes or assists in any form of unlawful activity, discriminates against, or is in any way defamatory of, any person, group, or class of persons; race, gender, religion, nationality, disability, sexual orientation, or age, is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person, is calculated or is otherwise likely to deceive another person, is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy, misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive, infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party, or is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
Links to Other Sites
Links to other sites may be included on The Site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on The Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Third Party Advertising
We may feature third party advertising on The Site. You agree that you will not attempt to remove or hide any Third Party Advertising using HTML/CSS or by any other method.
We are not responsible for any third party advertising on The Site. Each third party advertiser is responsible for the content of their own third party advertising. We will not be responsible for any third party advertising on The Site including, but not limited to, any errors, inaccuracies, or commissions.
Disclaimers and Legal Rights
Nothing on The Site constitutes advice on which you should rely. Information and other materials on The Site are provided for general information purposes only. Professional or specialist advice should always be sought before taking any action on the basis of any information provided on The Site.
Insofar as is permitted by law, We make no representation, warranty, or guarantee that The Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of our failure to exercise reasonable care and skill, any digital content from The Site damages your device or other digital content belonging to you (if you are a consumer) you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
We make reasonable efforts to ensure that our content on The Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties, or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date.
We are not responsible for the content or accuracy of any user content, nor for any opinions, views, or values expressed in any user content. Any such opinions, views, or values are those of the relevant user and do not reflect our opinions, views, or values in any way.
Viruses, Malware, and Security
We exercise all reasonable skill and care to ensure that The Site is secure and free from viruses and other malware. We do not, however, guarantee that The Site is secure or free from viruses or other malware and accept no liability in respect of the same. You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via The Site. You must not attempt to gain unauthorized access to any part of The Site, the server on which The Site is stored, or any other server, computer, or database connected to The Site. You must not attack The Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use The Site will cease immediately in the event of such a breach.
Privacy and Cookies
How We Use Your Personal Information (Data Protection)
Communications from Us
Other Important Terms