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Buyer FAQs

A: Wasteless Market is an ecommerce marketplace empowering sustainable vendors to promote and grow their businesses online, while simultaneously making it easy for buyers to purchase sustainable goods and services. With our aim to fight climate change, we advocate plastic free packaging and every purchase helps to purchase trees and fund some of the world’s best climate crisis solutions. The projects we support are always Gold Standard certified and support the UN’s 17 Sustainable Development Goals.

We're on a mission to reduce waste, fight climate change and bring you ethical, natural and sustainable products through our multi-vendor marketplace.⁠

We're 'The Sustainable Marketplace' taking action with our products and profit!

A: Our Vendors are currently only shipping items within the UK, but we hope to expand our shipping locations elsewhere in the future.

A: From your Wasteless Market account you can contact the Vendor to request an exchange or refund. You must contact the Vendor within 14 days to tell them that you want to cancel the order or return the item(s). You then have another 14 days from the day that contact was made to return the goods if you have received them. Perishable or Made-To-Order items are non-refundable unless faulty. You can also make contact with the Vendor without an account from the product page 'contact vendor' link.

A: Once you have purchased the item, you will be able to leave a comment or review for the Vendor's Store or specific product purchased by visiting the product page and clicking on the 'write a review' link.

A: Every order is sent directly from the Vendor and will arrive in plastic-free packaging. The estimated delivery time will be listed on the product page. As soon as your items are on their way, you will receive a confirmation email from Wasteless Market. You can also contact the Vendor via the Wasteless Market messaging centre from your account or from the product page 'contact vendor' link.

A: No, you can purchase products without an account. However, by having an account you can: view your order history, add items to your wish list or comparison list, request returns, exchanges and refunds.

A: Each vendor sets their own shipping costs, which can be found on each product page. Shipping rates are also displayed at the checkout before a purchase is finalised.

A: We use Stripe and PayPal as our secure third party payment gateways. Stripe accepts various payment methods such as debit card, Visa, Mastercard, American Express. 

A: Feel free to contact us with your question at: [email protected]